Welcome to knowledgeloot.com ("we", "our", or "us"). We are committed to protecting the privacy and personal information of our users, including children and their parents or guardians.
This Privacy Policy explains how we collect, use, store, and protect personal information when you use our website and learning services. We are committed to handling personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Because our service may be used by or for children, we use clear language and handle information in a way that is appropriate for a child-focused service.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
1. What Personal Information We Collect
When you register for and use KnowledgeLoot, we collect the following personal information:
- First name
- Last name
- Email address
- City / Town
- Timezone
- Country
- Address (optional)
We may also collect information automatically when you use our website, including device or browser details, operating system information, log data, IP address, session activity, and similar technical information generated when you access our services. This information helps us understand how our services are used, improve performance, maintain security, and troubleshoot technical issues.
2. How We Use Your Information
We use personal information to:
- Create and manage your account
- Provide and operate our learning platform
- Communicate with users or parents/carers
- Maintain the security of our services
- Diagnose and resolve technical issues
- Improve the performance and features of our service
- Support learning-related features and personalisation
- Monitor misuse, prevent fraud, and comply with legal obligations
3. We Do Not Share Your Information
Your personal information is kept strictly private. We do not sell, rent, trade, or share your personal information with any external third-party providers, advertisers, or commercial partners for their own use.
All data collected is used solely for the purpose of operating and improving KnowledgeLoot’s educational services.
4. Where Your Data Is Stored
Account Data
All core user data — including account information, profile details, and database records — is stored securely in Australia on servers located at the Oracle Cloud Data Centre in Sydney, Australia. This ensures your data remains hosted within Australian jurisdiction.
Media Files
Media files (such as images, audio, and educational content) are served through a global Content Delivery Network (CDN) to ensure fast and reliable access for learners worldwide. The CDN distributes content across multiple geographic locations to improve performance, but this is for content delivery purposes only. No personal account data is stored on CDN infrastructure.
5. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These steps include access controls, secure hosting on Oracle Cloud infrastructure, encrypted data transmission (HTTPS), logging, monitoring, and regular review of our systems.
No method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Children’s Privacy and Parental Involvement
We recognise the importance of protecting children’s privacy. Where appropriate, we expect a parent, carer, school, or other authorised adult to assist with account setup, consent, or use of the service. We collect only the information reasonably necessary to operate and support the educational features we provide.
If you are a parent or carer and believe your child’s information has been provided to us inappropriately, please contact us immediately so we can review and address the matter.
7. Our Use of AI Tools
Our platform uses artificial intelligence (AI) tools to support learning experiences, process user inputs, assess responses, and improve functionality. Where personal information is involved, we limit the information used to what is reasonably necessary. We do not use AI to make solely automated decisions with significant effects on children without appropriate human oversight.
8. Voice Recording Functionality
Users may be able to record their voice for pronunciation testing or similar learning activities. Voice recordings are used only to provide the relevant feature and are not stored by us after the pronunciation testing process is completed.
9. Cookies and Analytics
Our website may use cookies and similar technologies to:
- Keep users logged in
- Remember preferences
- Improve website performance
- Understand how visitors use the website
Users may disable cookies through their browser settings, although some website features may not function properly if cookies are disabled.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, or as required by law. Technical logs may be retained for security, maintenance, and audit purposes for an appropriate period. Voice recordings are not stored by us after processing is complete.
11. Your Rights
Depending on your location and applicable privacy laws, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Withdraw consent where applicable
- Lodge a complaint with a relevant privacy regulator
To exercise any of these rights, please contact us using the details below. If you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
12. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
KnowledgeLoot — Privacy Enquiries
Website: knowledgeloot.com
Contact: Secure Contact Form
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or business practices. The latest version will always be available on our website. We encourage you to review this policy periodically.